Kindly note that some banks and credit providers may take up to 20 business days to apply the credit to you account. ![]() We will now send a request to our accounting team to process the refund. July 7 Dear Customer, Please accept our apologies. Here is the correspondence and the email I sent to them that I believe got results-for them to cancel my order and give a refund that came through shopify and PayPal. If Japanese kanji are not used, the shipping time may be extended.I corresponded with Levemaze which is the Golden Sea company I purchased from. For customers in Japan, you will need to fill in your name and address in Japanese kanji. Note: For customers in Taiwan and Hong Kong, please leave your address and name in Chinese. Please see the shipping form below for details. Germany & UK: 8 - 13 Days (Detailed shipping time will be below shipping form)Ĭanada: 8 -16 Days (Detailed shipping time will be below shipping form) ![]() Once your payment is verified, we will process and ship your order within 3 business days. How long does it take for my order to be processed and sent? Please contact with us the carrier customer service cannot help you and we will open a case to find the missing package. In this case we recommend you contact your carrier first and find out what the status of your package is. We are sorry for the inconvenience caused to you. The tracking states that my package has been delivered, but I have not received anything yet. Orders are shipped via USPS, DHL, Royal Mail etc., Different logistics methods are used according to different regions. There is an additional fee of $24 for kagoshima, okinawa, hokkaido of Japan. The buyer needn’t be responsible for these charges. Import duties, taxes, and charges are included in the item price or shipping charges. ![]() We don’t ship these countries including Russia, Bolivia, Caribbean Netherlands, Chile, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Brunei, Lebanon, Qatar, Ukraine, Iceland, Greenland, Morocco, Faroe Islands, Guernsey, Serbia, Côte d’Ivoire, North Macedonia, Gibraltar, Åland Islands, Armenia, Mongolia, New Caledonia, Uruguay, Venezuela, Argentina, Bahrain, Belarus, China, Colombia, Dominican Republic, Indonesia, Isle of Man, Kuwait, Liechtenstein, United Arab Emirates, Vietnam.įree shipping on orders over $20 at ĭue to transportation costs, free shipping will not be available in the countries that don’t ship and the remote areas of some countries. We provide international shipping service, including United States, Canada, Europe, the United Kingdom, Australia, Japan and Singapore etc., Due to transportation costs, orders will not be available in remote areas of some countries. In that case, please see our return policy for further details. If you have already checked out, please contact and we'll do our best to change your order before it is shipped.Īs long as the order is not shipped, you can cancel it anytime by contacting us if your order has already been shipped you'll have to return the products yourself. You can always change your order before you checkout. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order. Then you can click the checkout button to fill in your information and click "PLACE ORDER".Īfter an order is placed, we will send you an email with the shipping details. Go to the cart page by clicking on the cart icon located in the top of the page. Find the products you like and add to cart.
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